Bulk Order Wholesale Terms and Conditions
Terms: Prepaid via money order, wire transfer, credit/debit card or check. A payment guarantee must be completed and returned to us before we will drop ship on your behalf.
Minimums: Opening order: $100; thereafter case quantity minimums.
Orders Shipped: FOB Tampa, Florida or Las Vegas, Nevada USA
Returns: ONEinc accepts returns only within 30 days after shipment. Return shipments must display the return authorization (RA) number clearly on the shipping carton next to the shipping label. Returns without a properly displayed RA# will be rejected. The buyer is responsible for return shipping expenses as well as all other shipping expenses under all circumstances. All returned non-defective merchandise must be in original purchase condition with the original packaging intact and include the original receipt/invoice/packing slip to be eligible for credit. All returns that are eligible for credit are subject to a 20% restocking fee. ONEinc will issue credit upon approval of returned merchandise. ONEinc will not issue credit for unpaid merchandise. ONEinc will not issue credit for returned merchandise damaged in shipment. ONEinc will not issue call tags for returns. ONEinc does not accept returns for any costume or costume accessory item. ONEinc will issue credit only for an eligible return.
Shipping Damage: ONEinc will cover items damaged by the shipping carrier unless the carrier is the US Postal Service or if the item(s) shipped using your shipping account/carrier. The procedures to replace a damaged shipment are as follows:
- For items shipped via "non-freight" service such as DHL, FedEx, UPS, etc...
- The shipment recipient must call the appropriate shipping carrier as indicated on the shipping label; DHL at 1-800-Call-DHL, FedEx at 1-800-GoFedEx or UPS at 1-800-PickUPS. The recipient must give the shipping carrier the tracking number(s) on the shipping label and request a pick-up because the item(s) was damaged during shipping. This first step must be completed within 5 business days of the shipment's delivery.
- After DHL, FedEx or UPS picks up the damaged shipment notify ONEinc of the situation via email at firstname.lastname@example.org . Include the ONEinc invoice/receipt number and your purchase order number as well as a description of the damage.
- ONEinc will replace the shipment at no additional cost to the buyer after ONEinc has verified that the shipment's item(s) was in fact damaged during shipment. This process may take 2 to 3 weeks.
- For items shipped via freight service such as FedEx Freight, Watkins, etc...
- The shipment's recipient must receive the shipment in person and must inspect the shipment when delivered.
- The recipient must notify the freight delivery driver of the shipping damage, request damage documentation and refuse the damaged shipment.
- ONEinc will replace the item at no additional cost to the vendor after ONEinc has verified that the item was in fact damaged during shipment. This process may take 2 to 3 weeks or more.
ONEinc will not cover a shipping damage return and/or replacement in which the buyer fails to follow the proper procedure.
Warranty: ONEinc warrants its products to be free of defects in material and workmanship for 30 days from the date the shipment date unless otherwise noted. ONEinc will replace any item returned to us within the parameters of this policy and found to be defective. All returned warranty-issue merchandise must be properly packaged for a safe return shipment, must be in original purchase condition with the original packaging intact, must include the original receipt/invoice/packing slip and must include an explanation of all problems. ONEinc will not refund, credit or cover shipping expenses for warranty item returns or warranty item replacements under any circumstances. Specific items may have differing warranties; see the item's description for details. ONEinc is not liable for misuse of its products. This warranty does not cover damage due to abuse, neglect, alteration, failure to follow instructions, shipping damage or damaged packaging. ONE NET ENTERPRISES, INC. EXPRESSLY DISCLAIMS ALL EXPRESS WARRANTIES NOT STATED HEREIN AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Warranty Exceptions: ONEinc does not warranty costume products, costume accessories, shoes, lingerie, or any other clothing/wearable item. All sales of costume products, costume accessories, shoes, lingerie, or any other clothing/wearable item(s) are final and not eligible for return under any circumstance(s).
These terms and conditions are subject to change without notice. The responsibility to remain familiar with these terms and conditions is yours. Please check this page periodically for updates and changes.